Privacy Policy

Effective Date: 27th October 2024

Table of Contents

  • Introduction

  • How We Collect and Use Your Personal Information

  • Use of the Appa IT Solutions Website

  • Cookies and Tracking Technologies

  • When and How We Share Information with Third Parties

  • Data Subject Rights

  • Security of Your Information

  • Data Storage and Retention

  • Questions, Concerns, or Complaints

Introduction

Appa IT Solutions Ltd is a managed IT services company (MSP) specialising in providing comprehensive IT solutions to businesses. We understand that you care about your personal privacy, and we take this responsibility seriously. This Privacy Policy describes our policies and practices regarding the collection and use of your personal data and sets forth your privacy rights. We may update this policy as we adopt new personal data practices.

How We Collect and Use Your Personal Information

Appa IT Solutions collects personal information from visitors to our website when a visitor completes our contact form. The information we collect generally includes:

  • First Name

  • Last Name

  • Email Address

  • Subject

  • Message

We use this information to respond to inquiries and provide prospective clients with information about our services. We do not sell personal information to anyone and only share it with third parties who are facilitating the delivery of our services.

Use of the Appa IT Solutions Website

As is typical of most websites, our site collects certain information automatically and stores it in log files. This information may include:

  • Internet Protocol (IP) addresses

  • Browser type

  • Operating system

  • Referring/exit pages

  • Clickstream data

We use this information to help us enhance our website and provide a better experience for our users.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files placed on your device when you visit our site. They help us understand how you interact with our site and allow us to remember your preferences.

Types of Cookies We Use:

  • Essential Cookies: These cookies are necessary for the website to function properly.

  • Performance Cookies: These cookies help us understand how visitors engage with our site, allowing us to improve its performance.

  • Functional Cookies: These cookies enable us to remember your preferences and provide enhanced functionality.

  • Targeting Cookies: These cookies may be used to deliver advertisements more relevant to you and your interests.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our site.

When and How We Share Information with Third Parties

We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential. We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent.

Data Subject Rights

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding your personal data, including:

  • The right to be informed about how your data is being used

  • The right of access to your personal data

  • The right to rectify inaccurate or incomplete data

  • The right to erase your data (right to be forgotten)

  • The right to restrict processing of your data

  • The right to data portability

  • The right to object to processing

If you wish to exercise any of these rights, please contact us using the information provided below.

Security of Your Information

We implement a variety of security measures to maintain the safety of your personal information when you submit it to us. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Storage and Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Questions, Concerns, or Complaints

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at:

Appa IT Solutions Ltd
Email: info@appaitsolutions.com
Phone: 02039820330
Address:
46A London Road
Harlow
CM17 9LS